Are You Interested In Working With On Purpose Media?

Who We Are 

On Purpose Media isn't just another digital marketing agency - we're your dedicated growth partner for the home services industry. Based in Canada but serving clients across North America, we're looking for talented individuals who share our passion for helping contractors succeed.

What do we do? Everything from building high-converting websites and dominating local search results to running targeted ad campaigns that actually work. But our real specialty is in becoming an extension of your team - we win when you win.

Here's what makes us different: We don't just talk about results, we deliver them. Our team is made up of people who genuinely care about seeing our clients' businesses thrive. We're strategic thinkers who aren't afraid to try new approaches, but we're also practitioners who know how to execute.

Inside OPM, you'll find a culture built on trust and continuous improvement. We give our team members the freedom to innovate while providing the support they need to grow professionally. We believe in being purpose-driven in everything we do - from the smallest task to our biggest campaigns.

We're growing fast, but we're doing it the right way - by staying true to our core values and never losing sight of what matters most: making a real difference for the businesses we serve.

Want to be part of something bigger than yourself? Let's talk about how you can join our mission of transforming the home services industry.

The Role

The Operations Manager is responsible for overseeing and improving the day-to-day operations of the agency to ensure work is delivered efficiently, consistently, and at a high standard. This role acts as the connective tissue between leadership, delivery teams, and systems, ensuring strategy is translated into execution without friction.

The ideal candidate is operationally minded, process-driven, and comfortable working inside a digital marketing agency environment. They thrive on building systems, eliminating inefficiencies, and automating wherever possible. This role requires someone who can zoom out to see the full operational picture while still being willing to get into the details to make things run smoothly.

This is a hands-on leadership role that balances people management, process optimization, and operational accountability.

Responsibilities Can Include

- Owning and optimizing the agency’s day-to-day operational workflows across all departments.

Identifying inefficiencies and building standardized processes to improve delivery speed, quality, and consistency.

- Implementing and maintaining automation across internal systems wherever possible to reduce manual work.

- Managing capacity planning and resource allocation to ensure teams are properly staffed and workloads are balanced.

- Working closely with leadership to translate company goals into operational execution.

- Supporting and managing the team to ensure accountability, clarity, and follow-through.

- Working with Project Managers to maintain and improve overall project management systems to ensure work is tracked, prioritized, and completed on time.

- Collaborating with client-facing teams to support smooth client delivery and reduce operational friction.

- Monitoring operational KPIs and reporting on efficiency, utilization, and delivery performance.

- Identifying and implementing tools and technology to improve agency operations.

- Creating and documenting SOPs to ensure consistency and scalability across the business.

- Supporting onboarding, training, and process adoption for new team members.

- Acting as a problem-solver when operational issues arise, addressing root causes rather than symptoms.

Knowledge and Skill Requirements

- Minimum of 2 years of experience in an operations-focused role within a marketing agency.

- Leadership experience and experience managing cross-functional teams.

- Strong belief in and commitment to automation-first operations, with a desire and skills to systemize and automate as much as possible.

- Proven ability to build, document, and improve operational processes.

- Strong organizational skills with the ability to manage multiple moving parts without dropping the ball.

- Comfortable holding teams accountable and having crucial conversations while maintaining trust and respect.

- Experience using project management tools; ClickUp experience is considered an asset.

- High level of proficiency using Google Workspace (Docs, Sheets, Drive, Calendar).

- Familiarity with EOS (Entrepreneurial Operating System) is considered an asset.

- Ability to think critically, identify bottlenecks, and propose practical solutions.

- Strong written and verbal communication skills.

- Ability to work independently in a remote environment while staying closely aligned with leadership.

Benefits

- Fully remote work, from anywhere in the world.

- Flexible schedule built around outcomes, not hours.

- Unlimited paid time off, with a culture that actually supports taking it.

- Competitive compensation aligned with experience and impact.

- Bonus structure based on KPIs.